Privacy Policy

Effective: 1 January 2020
Last Updated: 1 October 2026

POET, LLC and its affiliates (“POET,” “we,” “us,” or “our”) respect your privacy. This Privacy Policy explains what personal information we collect, why we use it, when we disclose it, and the choices you may have.

This Policy applies to POET websites, online forms, portals and other services that link to it.

1. Information We Collect

Depending on how you interact with POET, we may collect:

Category	Examples
Contact and identification information	Name, mailing address, email address, telephone number, business contact information, account identifiers and login information.
Business and transaction information	Information about inquiries, purchases, sales, customer, vendor, grain, carrier or other business relationships, communications, transactions and account activity.
Internet and device information	IP address, device and browser information, cookie or advertising identifiers, pages visited, interactions with our websites and approximate location.
Professional and application information	Employer, title, work history, education, resume, job application, scholarship application or other materials you provide to POET.
Financial or other sensitive information	Payment or financial account information, government identifiers, account credentials or other sensitive information when reasonably necessary for a transaction, application, security, legal or employment-related purpose.

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We collect information directly from you, automatically from your device, and, where appropriate, from POET affiliates, service providers, business partners and other lawful sources.

2. How We Use Information

We may use personal information to:

provide our websites, products and services;
manage customer, supplier, vendor, grain, carrier and other business relationships;
respond to questions and communicate with you;
process applications, registrations and transactions;
send newsletters, text messages or other communications you request;
operate, analyze, personalize and improve our websites and services;
conduct advertising and measure its effectiveness;
protect POET, our users and our systems from fraud, misuse and security threats;
recruit and evaluate applicants and administer POET programs; and
comply with law, enforce agreements and establish or defend legal claims.

We may also use information for another purpose disclosed to you when it is collected or with your consent.

3. When We Disclose Information

We may disclose personal information to:

POET affiliates. We may share information within the POET family of companies for legitimate business purposes.

Service providers. We use companies that provide services such as hosting, cloud storage, website analytics, communications, payment processing, cybersecurity, recruiting and other business support.

Advertising and analytics providers. Certain tx`xechnologies may allow advertising or analytics providers to collect identifiers and internet activity from our websites. Under some state privacy laws, these activities may be considered a “sale,” “sharing” of personal information, or processing for targeted advertising even when no money changes hands.

Business partners and other parties you request. We may provide information to another party when needed to complete a transaction or service you requested.

Legal and corporate purposes. We may disclose information when reasonably necessary to comply with law, protect rights or safety, investigate misuse, or in connection with a merger, acquisition, financing, reorganization or sale of a business or assets.

POET does not sell personal information for money.

Text Messages

Mobile telephone numbers and information showing that you consented to receive text messages will not be sold or shared with third parties for their own marketing or promotional purposes. We may provide this information to service providers that help us deliver and manage our communications.

4. Cookies and Online Privacy Choices

We use cookies and similar technologies to operate our websites, understand how they are used, remember preferences, improve our services and, where applicable, support advertising.

You can manage applicable cookies through our Cookie Settings or Your Privacy Choices link.

Where required by law, POET recognizes qualifying universal opt-out preference signals, such as the Global Privacy Control (GPC), as a request to opt out of sale, sharing or targeted advertising.

Legacy browser “Do Not Track” signals are different from legally recognized opt-out preference signals and may not be recognized by our websites.

5. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period for each category depends on factors such as the length of our relationship with you, the transaction or application involved, legal and regulatory requirements, accounting and record keeping obligations, security needs and the need to establish or defend legal claims. We delete or deidentify information when it is no longer reasonably needed, subject to lawful exceptions.

6. Your Privacy Rights

Depending on where you live, you may have the right to:

know or confirm whether we process personal information about you and access that information;
receive information about the categories, sources, purposes and recipients of your personal information;
correct inaccurate personal information;
delete personal information, subject to legal exceptions;
obtain a portable copy of certain personal information;
obtain information about certain third parties to which personal information was disclosed, where required;
opt out of the sale or sharing of personal information;
opt out of targeted advertising;
opt out of certain profiling or automated processing used to make decisions that have legal or similarly significant effects;
limit certain uses or disclosures of sensitive personal information or withdraw consent where applicable; and
exercise your rights without unlawful discrimination or retaliation.

These rights may apply to residents of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states that provide similar privacy rights. We will also honor rights required by privacy laws that become applicable after this Policy is updated.

Some rights and exceptions differ by state.

How to Exercise Your Rights

You may submit a privacy request through:

Online: https://poet.com/contact
Telephone: (605) 965-2200
Mail: POET, LLC
Attn: Privacy
4615 North Lewis Avenue
Sioux Falls, SD 57104

We may need to verify your identity before completing certain requests. We will use information provided for verification only as permitted by law.

Where permitted by law, an authorized agent may submit a request for you. We may require proof that the agent is authorized to act on your behalf.

If we deny a request and your state gives you a right to appeal, you may appeal using any of the methods listed above. We will respond within the time required by applicable law.

7. Additional California Information

For purposes of the California Consumer Privacy Act (“CCPA”), the categories of personal information POET may have collected during the preceding 12 months are described in Section 1 above.

We may have disclosed those categories of information to POET affiliates and service providers for the business purposes described in this Policy.

During the preceding 12 months, POET has not sold or shared personal information as those terms are defined by the CCPA.

POET does not knowingly sell or share the personal information of consumers under 16 years old.

If POET uses or discloses sensitive personal information in a manner that gives California residents a right to limit that use or disclosure, we will provide the required method to exercise that right.

California residents may exercise the rights described in Section 6. California law also permits qualifying authorized agents to make certain requests on a resident's behalf.

8. Sensitive Information

Where we collect sensitive personal information, we use it only as reasonably necessary for the relevant transaction, service, security, legal requirement, application or other disclosed purpose.

9. Children and Minors

POET's general websites are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through those websites without any consent required by law.

Some POET programs, such as scholarship or educational programs, may involve younger individuals and may have a separate privacy notice.

When we know an individual is a minor, we handle that ndividual's personal information in accordance with applicable law.

10. Security

We maintain reasonable administrative, technical and physical safeguards designed to protect personal information. No system or transmission method can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements change. We will post the updated Policy and change the “Last Updated” date above. If required by law, we will provide additional notice before a material change takes effect.

12. Contact Us

Questions about this Privacy Policy or POET's privacy practices may be directed to:

POET, LLC
Attn: Privacy
4615 North Lewis Avenue
Sioux Falls, SD 57104

Online: https://poet.com/contact
Telephone: (605) 965-2200